Hotel Event Manager | Job Descriptions |
Job Descriptions

Hotel Event Manager

Reports to
Director of Catering
To achieve revenue, profit and customer satisfaction by managing current accounts and soliciting new business.
  • Guests
  • Employees
  • Associate team
  • Management team
  • The local community
  • Vendors
Indicators of Success
  • Achievement of customer satisfaction goals
  • Achievement of food and beverage revenue and profit
  • Achievement of employee satisfaction (Gallup) and retention goals
  • Achievement of hotel’s financial goals
Areas of Responsibility
  • Continuously solicit new business and produce revenue growth.
  • Contact a minimum of 50 prospects each week
  • Submit weekly solicitation reports
  • Develop relationships with assigned market segments
  • Host at least one client luncheon a week
  • Achieve individual and team revenue goals
  • Conduct joint effort with hotel staff team
  • Participate in sales activities
  • Respond to incoming inquiries in a timely manner
  • Prepare contracts and proposals within 24 hours of request
  • Follow standards for quoting food and beverage and room rental prices
  • The Delphi system
  • Catering filing system
  • Catering contracts
  • Banquet event orders
  • Daily function and guarantee sheet
  • Weekly 10-Day function sheet
  • Catering menus
  • Banquet and meeting room capacities
  • Minimum net spends for meeting rooms
  • Banquet equipment maintenance and storage
  • Public relations development
  • Check on events and greet clients each morning
  • Frequently inspect all meeting and banquet facilities
  • Attend and contribute to BEO meetings
  • Detail upcoming banquet event orders so that they may be distributed 10 days prior to event
  • Document lost business and report to the director of catering
  • Present and discuss proposals, banquet event orders and definite bookings with director of catering
  • Assist with supervision of banquet events in progress
  • Assist with answering catering phones
  • Attend sales and catering meetings
Hotel Event Manager.doc