Hotel Banquet Server | Job Descriptions |
Job Descriptions

Hotel Banquet Server

Reports to
Asst. Banquet Manager or Banquet Manager
To create the company experience for guests by providing food and beverage service to customers in a banquet venue
  • Guests
  • Employees
Indicators of Success
  • Achievement of customer satisfaction and loyalty goals
  • Cleanliness of restaurant outlets
Areas of Responsibility
  • Deliver the company experience for guests
  • Work with the venue team to create the company experience for guests
  • Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences
  • Follow up with guests with additional services that enhance the guests’ experience
  • Handle guest requests personally and/or refer as appropriate
  • Demonstrate the company values through service and teamwork
  • Create luxury for all the senses by serving guests at the restaurants in accordance with company standards
  • Ensure proper set-up of tables in assigned section
  • Inspect linen, silver, china, and other items prior to using them
  • Demonstrate in-depth knowledge of menu; market specials and suggest alternatives to guests
  • Take and fill customer orders
  • Check food prior to serving; ensure presentation and temperature is in accordance with company standards
  • Coordinate service with other servers
  • Serve food and beverages to guests, refills beverages as needed
  • Respond to customer requests and complaints
  • Clean banquet area during and after events, if so assigned
Success Factors
  • Focus on the customer: Seek to understand the (internal/external) customer and meet the needs of both the customer and the company.
  • Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
  • Improve continuously: Constantly assess and adapt current practices to perform a task better, faster or more efficiently.
  • Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
  • Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
  • Develop self and others: Continually work to develop own capabilities and the capabilities of others.
  • Drive for results: Work to achieve high levels of personal and organizational performance to meet or exceed objectives.
Key Skills and Requirements
  • Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources.
  • Planning: Skillfully determine whether tasks should be attempted, identifying the most effective way of completing the task, and preparing to overcome expected difficulties.
Hotel banquet server.doc