Hotel Service Assistant | Job Descriptions |
Job Descriptions

Hotel Service Assistant

Reports to
Asst. Restaurant Manager or Restaurant Manager
To create the company experience for guests by providing food and beverage service to customersGuests

  • Guests
  • Employees
Indicators of Success
  • Achievement of customer satisfaction and loyalty goals
  • Cleanliness of restaurant outlets
Areas of Responsibility
  • Deliver the company experience for guests.
  • Work with the hotel team to create the company experience for guests.
  • Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.
  • Follow up with guests with additional services that enhance the guests’ experience.
  • Handle guest requests personally and/or refer as appropriate.
  • Demonstrate the hotel values when providing service and teamwork.
  • Create luxury for all the senses by serving guests at the restaurants in accordance with hotel standards.
  • Replenish water.
  • Make and pour coffee for the customers.
  • Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware.
  • Clean tables, chairs and floor area.
  • Reset table quickly.
  • Polish silver and fold linens.
  • Assist service team as necessary to meet and exceed the guests’ expectations.
Success Factors
  • Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
  • Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
  • Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.
  • Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
  • Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
  • Develop self and others: Continually work to develop own capabilities and the capabilities of others.
  • Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
Key Skills and Requirements
  • Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources.
  • Planning: Skilled in determining whether tasks should be attempted, identifying the most effective way to complete the task, and preparing to overcome expected difficulties.
Hotel Service Assistant.doc