Hotel Beverage/Lounge Server | Job Descriptions | CookingDistrict.com
Job Descriptions

Hotel Beverage/Lounge Server

Department
Reports to
Asst. Restaurant Manager or Restaurant Manager
Purpose
To create the company experience for guests by providing food and beverage service to customers
Constituents
  • Guests
  • Employees
Indicators of Success
  • Achievement of customer satisfaction and loyalty goals
  • Cleanliness of lounge area
Areas of Responsibility
  • Deliver the company experience for guests
  • Work with the company team to create the company experience for guests
  • Create an environment for guests designed to stimulate all senses through personal services, amenities and experiences
  • Follow up with guests with additional services that enhance the guests’ experience
  • Handle guest requests personally and/or refers as appropriate
  • Demonstrate the company values when providing service and teamwork
  • Create luxury for all the senses by serving guests in the lounge in accordance with company standards
  • Ensure proper set-up of tables
  • Inspect linen, silver, china, and other items prior to using them
  • Take customer orders for beverages and food
  • Check food prior to serving; ensure presentation and temperature is in accordance with company standards
  • Report orders to bartenders; add garnishes to drinks before serving
  • Coordinate service with other servers
  • Serve food and beverages to guests, refill beverages as needed
  • Remove dirty glasses, linens and dishes from lounge area
  • Respond to customer requests and complaints
  • Clean lounge area during and after events
  • Adhere to legal and/or company policies and standards
  • Understand and follow the laws and guidelines for beverage service
  • Close out the customer’s bill applying cash and credit cards in accordance with established procedures
Success Factors
  • Focus on the customer: Seek to understand the (internal/external) customer and meet the needs of both the customer and the company.
  • Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
  • Improve continuously: Constantly assess and adapt current practices to perform a task better, faster or more efficiently.
  • Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
  • Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
  • Develop self and others: Continually work to develop own capabilities and the capabilities of others.
  • Drive for results: Work to achieve high levels of personal and organizational performance to meet or exceed objectives.
Key Skills and Requirements
  • Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources.
  • Planning: Skillfully determine whether tasks should be attempted, identifying the most effective way to complete the task, and preparing to overcome expected difficulties.
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Hotel Bar Server.doc