Hotel Greeter | Job Descriptions |
Job Descriptions

Hotel Greeter

Reports to
Asst. Restaurant Manager or Restaurant Manager
  • Guests
  • Employees
Indicators of Success
  • Achievement of customer satisfaction and loyalty goals
Areas of Responsibility
  • Deliver the company experience for guests.
  • Work with the hotel team to create the company experience for guests.
  • Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.
  • Follow up with guests with additional services that enhance the guests’ experience.
  • Handle guest requests personally and/or refers as appropriate.
  • Demonstrate the company values when providing service and teamwork.
  • Create luxury for all the senses by greeting and seating guests.
  • Welcome guests and make them feel at home.
  • Seat guests; provide them with the menu and information about the restaurant.
  • Obtain beverages for guests if server is busy.
  • Monitor service load throughout outlet and seat incoming parties accordingly.
  • Help servers provide service during busy times.
  • Follow up with guests throughout their meal to ensure that they are receiving the experience they requested.
  • Handle customer inquiries and complaints.
  • Process customer bills promptly and accurately.
  • Ring up bills accurately.
  • Send room charges immediately to front desk for posting.
  • Follow hotel cash and credit card handling policies.
Success Factors
  • Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
  • Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
  • Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.
  • Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
  • Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
  • Develop self and others: Continually work to develop own capabilities and the capabilities of others.
  • Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
Key Skills and Requirements
  • Organization: Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources.
  • Planning: Skillfully determine whether tasks should be attempted, identifying the most effective way of completing the task, and preparing to overcome expected difficulties.
  • Outgoing personality.
  • Well presented.
Hotel Greeter.doc