Hotel Room Service Butler | Job Descriptions |
Job Descriptions

Hotel Room Service Butler

Reports to
Room Service Order Taker
To create the company experience for guests by providing food and beverage service to customers
  • Guests
  • Employees
Indicators of Success
  • Achievement of customer satisfaction and loyalty goals
  • Cleanliness of restaurant outlets
Areas of Responsibility
  • Deliver the company experience for guests.
  • Work with the hotel team to create the company experience for guests.
  • Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.
  • Follow up with guests with additional services that enhance the guests’ experience.
  • Handle guest requests personally and/or refer as appropriate.
  • Demonstrate the company values when providing service and teamwork.
  • Create luxury for all the senses by serving guests at the restaurants in accordance with company standards.
  • Ensure proper set-up of room service tables.
  • Inspect linen, silver, china, and other items prior to using them.
  • Demonstrate in-depth knowledge of menu.
  • Check food prior to serving; ensure presentation and temperature is in accordance with hotel standards.
  • Coordinate service with other servers.
  • Serve food and beverages to guests, refill beverages as needed.
  • Respond to customer requests and complaints.
  • Clean restaurant area during and after events.
  • Adhere to legal and/or company policies and standards
  • Understand and follow the laws and guidelines for beverage service.
  • Handle cash, checks and/or credit cards in accordance with the company’s policies.
Success Factors
  • Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
  • Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
  • Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.
  • Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
  • Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
  • Develop self and others: Continually work to develop own capabilities and the capabilities of others.
  • Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
Key Skills and Requirements
  • Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources.
  • Planning: Skilled in determining whether tasks should be attempted, identifying the most effective way to complete the task, and preparing to overcome expected difficulties.
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