Hotel Room Service Butler | Job Descriptions | CookingDistrict.com
Job Descriptions

Hotel Room Service Butler

Department
Reports to
Room Service Order Taker
Purpose
To create the company experience for guests by providing food and beverage service to customers
Constituents
  • Guests
  • Employees
Indicators of Success
  • Achievement of customer satisfaction and loyalty goals
  • Cleanliness of restaurant outlets
Areas of Responsibility
  • Deliver the company experience for guests.
  • Work with the hotel team to create the company experience for guests.
  • Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.
  • Follow up with guests with additional services that enhance the guests’ experience.
  • Handle guest requests personally and/or refer as appropriate.
  • Demonstrate the company values when providing service and teamwork.
  • Create luxury for all the senses by serving guests at the restaurants in accordance with company standards.
  • Ensure proper set-up of room service tables.
  • Inspect linen, silver, china, and other items prior to using them.
  • Demonstrate in-depth knowledge of menu.
  • Check food prior to serving; ensure presentation and temperature is in accordance with hotel standards.
  • Coordinate service with other servers.
  • Serve food and beverages to guests, refill beverages as needed.
  • Respond to customer requests and complaints.
  • Clean restaurant area during and after events.
  • Adhere to legal and/or company policies and standards
  • Understand and follow the laws and guidelines for beverage service.
  • Handle cash, checks and/or credit cards in accordance with the company’s policies.
Success Factors
  • Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
  • Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
  • Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.
  • Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
  • Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
  • Develop self and others: Continually work to develop own capabilities and the capabilities of others.
  • Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
Key Skills and Requirements
  • Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources.
  • Planning: Skilled in determining whether tasks should be attempted, identifying the most effective way to complete the task, and preparing to overcome expected difficulties.
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