Hotel Room Service Order Taker | Job Descriptions |
Job Descriptions

Hotel Room Service Order Taker

Reports to
Asst. Restaurant Manager or Restaurant Manager
To create the company experience for guests by greeting and seating them and by processing their bills promptly and courteously
  • Guests
  • Employees
Indicators of Success
  • Achievement of customer satisfaction and loyalty goals
Areas of Responsibility
  • Deliver the company experience for guests
  • Work with the hotel team to create the company experience for guests
  • Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.
  • Follow up with guests with additional services that enhance the guests’ experience.
  • Handle guest requests personally and/or refer as appropriate.
  • Demonstrate the hotel values when providing service and teamwork.
  • Create luxury for all the senses by greeting and seating guests.
  • Welcome guests and make them feel at home.
  • Take all room service orders quickly and courteously.
  • Help butlers to set for service when business is heavy.
  • Monitor service load throughout shift and pace orders and delivery accordingly.
  • Help servers provide service during busy times.
  • Monitor hall sweeps to insure proper cleanliness.
  • Handle customer inquiries and complaints.
  • Maintain that all SOP’s applied to room service are followed.
  • Process customer bills promptly and accurately.
  • Ring up bills accurately.
  • Process room charges immediately.
  • Follows hotel cash and credit card handling policies.
Success Factors
  • Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
  • Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
  • Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.
  • Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
  • Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
  • Develop self and others: Continually work to develop own capabilities and the capabilities of others.
  • Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
Key Skills and Requirements
  • Organization: Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources.
  • Planning: Skilled in determining whether tasks should be attempted, identifying the most effective way of complete the task, and preparing to overcome unexpected difficulties.
  • Outgoing personality.
  • Well presented.
Hotel Room Service Order Taker.doc