Hotel Executive Steward | Job Descriptions |

Hotel Executive Steward

Reports to
Food & Beverage Director or Executive Chef
To achieve food and beverage revenue, profit and customer satisfaction goals by maintaining a clean, sanitized kitchen and managing the stewarding area
  • Guests
  • Employees
  • Associate team
  • Management team
  • The local community
  • Vendors
Indicators of Success
  • Achievement of customer satisfaction and loyalty goals
  • Achievement of food and beverage revenue, profit and customer satisfaction goals
  • Achievement of employee satisfaction and retention goals
  • Achievement of the hotel’s financial goals
Areas of Responsibility
  • Develop and implement strategies for stewarding area that are aligned with the company’s food and beverage objectives.
  • Create an environment for employees that is aligned with the company culture through constant communication and reinforcement.
  • Develop and implement strategies for attracting and retaining employees.
  • Deliver the company experience for guests and employees.
  • Communicate and reinforce the service vision for the hotel to supervisors and employees.
  • Create an environment at the hotel designed to stimulate all senses through personal services, amenities and experiences provided by employees.
  • Ensure that the hotel delivers the company experience by reviewing hotel operations from the customer’s perspective as well as from a business perspective.
  • Keep current on pulse of the guests, constantly seeking opportunities to follow up on their experience.
  • Provide employees with the tools and environment they need to deliver the company experience.
  • Develop and implement strategies and practices that support employee engagement.
  • Support the luxury dining experience by maintaining supplies for food and beverage service.
  • Maintain par levels of stock; complete requisition for additional supplies as appropriate.
  • Monitor supply of clean dishware, glassware and pans; take corrective action to maintain supply level.
  • Schedule employees based upon forecasted volumes.
  • Manage the operation of the steward department; train employees on proper cleaning methods and operation of the equipment.
  • Check the proper operation of the dish machine/cleaning equipment daily.
  • Keep food and beverage areas clean.
  • Direct steward personnel in the cleaning of floors, work surfaces, etc.
  • Develop and implement schedule for special projects.
  • Ensure that all work surfaces are clean and sanitized regularly.
Success Factors
  • Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
  • Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
  • Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
  • Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.
  • Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
  • Build strong relationships: Foster trust and cooperation among coworkers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.
  • Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
Key Skills and Requirements
  • Delegation … Assign tasks using such techniques as needs analysis, individual skills assessment, objective setting and communication.
  • Organization… Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources.
  • Performance Management, Supervisory… Demonstrate ability to relate to, communicate with and motivate employees to sustained high performance and quality levels.
  • Planning… Skilled in determining whether tasks should be attempted, identifying the most effective way of completing the task, and preparing how to overcome unexpected difficulties.
Hotel Executive Steward.doc