| Department |
Reports to
Executive chef |
Purpose
To create the company experience by preparing the menu items and ingredients |
Constituents
- Guests
- Employees
- Hotel food and beverage team
|
Indicators of Success
- Achievement of customer satisfaction and loyalty goals
- Quality of food product
|
Areas of Responsibility
- Deliver the company experience for guests.
- Work with the hotel team to create the company experience for guests.
- Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.
- Follow up with guests with additional services that enhance the guests’ experience.
- Handle guest requests personally and/or refer as appropriate.
- Demonstrate the company values when providing service and teamwork.
- Provide all requisitioned cuts of meat and fish for all facets of the food preparation operation.
- Adhere to hotel standards for safe food handling and storage.
- Keep equipment clean and in proper operating condition.
- Maintain cleanliness and stock coolers and storage areas.
- Complete food requisitions to maintain inventory items.
|
Success Factors
- Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
- Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
- Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
- Improve continuously: Constantly assess and adapt current practices to perform a task better, faster or more efficiently.
- Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
- Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
- Develop self and others: Continually work to develop own capabilities and the capabilities of others.
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Key Skills and Requirements
- Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources.
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Download
Hotel Butcher.doc |