Hotel Beverage/Lounge Server
| Department |
Reports to
Asst. Restaurant Manager or Restaurant Manager |
Purpose
To create the company experience for guests by providing food and beverage service to customers |
Constituents
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Indicators of Success
- Achievement of customer satisfaction and loyalty goals
- Cleanliness of lounge area
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Areas of Responsibility
- Deliver the company experience for guests
- Work with the company team to create the company experience for guests
- Create an environment for guests designed to stimulate all senses through personal services, amenities and experiences
- Follow up with guests with additional services that enhance the guests’ experience
- Handle guest requests personally and/or refers as appropriate
- Demonstrate the company values when providing service and teamwork
- Create luxury for all the senses by serving guests in the lounge in accordance with company standards
- Ensure proper set-up of tables
- Inspect linen, silver, china, and other items prior to using them
- Take customer orders for beverages and food
- Check food prior to serving; ensure presentation and temperature is in accordance with company standards
- Report orders to bartenders; add garnishes to drinks before serving
- Coordinate service with other servers
- Serve food and beverages to guests, refill beverages as needed
- Remove dirty glasses, linens and dishes from lounge area
- Respond to customer requests and complaints
- Clean lounge area during and after events
- Adhere to legal and/or company policies and standards
- Understand and follow the laws and guidelines for beverage service
- Close out the customer’s bill applying cash and credit cards in accordance with established procedures
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Success Factors
- Focus on the customer: Seek to understand the (internal/external) customer and meet the needs of both the customer and the company.
- Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
- Improve continuously: Constantly assess and adapt current practices to perform a task better, faster or more efficiently.
- Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
- Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
- Develop self and others: Continually work to develop own capabilities and the capabilities of others.
- Drive for results: Work to achieve high levels of personal and organizational performance to meet or exceed objectives.
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Key Skills and Requirements
- Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources.
- Planning: Skillfully determine whether tasks should be attempted, identifying the most effective way to complete the task, and preparing to overcome expected difficulties.
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Download
Hotel Bar Server.doc |